Off to Ride Motorcycle Tours and Rentals

Refunds and cancellation policies at Off To Ride:

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Off To Ride Rental services:

• Cancellation: 

If you wish to cancel the booking, cancellation charges would be applicable. We will however try our best to accommodate you on a different date within a month of the date of ride as per the availability of the vehicle. During peak season and holidays, all cancellations would be non-refundable and the cancellation policy would not be applicable

• Refunds:

 

• Any cancellation done at the last minute due to non availability of required documents - No refund

• If in case of no show after reservation or less than one week before scheduled date of hire - No refund

• One week to fifteen days before scheduled date of hire - 50% refund

• More than fifteen days before schedule date of hire - 90% refund

Off To Ride Tours :

 

In the event of cancellation of tour / travel services due to any reason(s) we must be notified of the same in writing or email. Cancellation charges will be effective from the date we receive such advice and cancellation charges would be as follows:

 

• If cancellations are made 30 days before the tour commencement, then 25% of the total tour cost will be charged as cancellation fees.

• If cancellations are made between 16 days to 30 days before the tour commencement, then 50% of the total tour cost will be charged as cancellation fees.

• If cancellations are made 0 days to 15 days before tour commencement, then 100% of the tour cost will be charged as cancellation fees. 

• No show / non completion: If for any reason you do not show up on the day of tour commencement or are not able to complete the tour once started then no refund will be applicable for any reason whatsoever.

 

Apart from the above during the peak season (X-Mas, New Year, long weekend along with festival holidays) no refund shall be possible at any point once your booking is confirmed.

 

PRIVACY STATEMENT----

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at girish@offtoride.com or mailing us at:

 

Off To ride

Shakti towers – 1, Ground floor,

The Executive Zone,

#766, Anna salai,

Chennai, Tamil nadu,

India.

Pin code – 600 002.

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SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

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SECTION 4 - PAYMENT

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

 

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

SECTION 5 - THIRD-PARTY SERVICES
 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

SECTION 7 - COOKIES

 

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

SECTION 8 - AGE OF CONSENT
 

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at girish@offtoride.com or by mail at

Off To ride

Shakti towers – 1, Ground floor,

The Executive Zone,

#766, Anna salai,

Chennai, Tamil nadu,

India.

Pin code – 600 002.

​

TERMS AND CONDITIONS

 

We list below our terms and conditions pertaining to any tour with Off To Ride. Request you to kindly go through them and revert to us for any clarifications.

When you make a booking with OFF TO RIDE, you (the rider / pillion / customer) will come in to an agreement with OFF TO RIDE, in conjunction with the terms and conditions laid out below and signed.

PRE REQUISITES

• You participate in a tour with OFF TO RIDE knowing that motorcycle touring in Asia (Bhutan, India, Nepal, Tibet, and Sri Lanka) involves a certain amount of risk.  The security and safe control of your motorcycle while riding, is entirely your responsibility

• Please ensure that you are medically sound and that all precautionary measures for have been taken for such a motorcycle tour

• The Rider is required to have at least some riding experience and is expected to ride with skill, care and confidence.  Although our mechanics maintain the motorcycles regularly, riders are responsible for the safety of their motorcycles

• At our discretion, any rider seen taking unnecessary risks en-route will have their journey terminated. Your safety is our primary concern

• Please conform to the traffic laws and regulations of each region, since the Rider will be solely responsible for their own fines, should they occur

• The Rider / Pillion is responsible for his / her own riding gears and equipment

• The Rider is fully responsible for the safety of the Pillion traveling along

• The following documents are compulsory and fall entirely under the Riders responsibility:

  • A valid Motorcycle Licence

  • A valid International Driving Permit (for Riders only)

  • A valid travel insurance policy which covers your personal health, repatriation, belongings and covers you for riding a large capacity motorcycle

• Supplementary Documents – In addition to the required documents, it is always advisable to bring the following documents with you

  • Spare Passport sized photographs, for Permits and SIM card purchases

  • Photocopies of your Passport and Visa page

  • Important telephone numbers e.g. Credit Card Company contact number (in case of loss or theft)

  • Medical insurance, if not sufficiently covered by your travel insurance

 

BOOKING PROCESS

• 50% of the payment has to be made within 7 days of booking the tour and rest 2 – 5 months before the commencement of the tour depending on the location chosen

• Refundable deposit might be required in some cases depending on the location of travel

• Once payment is made, the booking confirmation will be sent with all the details of the tour

• Any bank charges will have to be borne by the Rider / Pillion

CANCELLATION

• If you need to cancel your booking, please do so in writing via email

• If your cancellation is received:

  • within 1 month of the trip start – 0% of the entire package cost will be returned to you

  • 1 – 3 months prior to the trip start – 50% of the package cost will be returned to you

  • 3 – 5 months prior to the trip start – 70% of the package cost will be returned to you

  • more than 5 months prior to the trip start – 90% of the deposit will be returned to you

  • Please allow a processing time of 2 – 3 weeks for the refund

  • No refunds are given if tour is terminated early due to fitness issues,  dismissal from the tour, or any other reason where the rider is responsible

  • Any cancellation due to unforeseen weather conditions, natural calamities, road closure/ blockage or any reasons beyond our control, refund would not be possible. However OFF TO RIDE will try and compensate the customer to the extent possible

  • The cancellation terms will be solely at the discretion of OFF TO RIDE

 

 

TOUR AMENDMENT
 

• In case for any reason there are less number of people for any specific tour, OFF TO RIDE reserves the right to call off the tour or make appropriate changes which will be communicated to the group well in advance

• In case of any unforeseen weather conditions, political restrictions, bad weather, road closure / blockage or any natural calamity or conditions beyond our control, OFF TO RIDE reserves the right to alter the route or take a detour or provide any suitable alternative. Any additional expenses incurred due to the above will be borne by the Rider / Pillion

FOOD AND BEVERAGES

• We are very conscious about food and would provide hygienic cuisine on our motorbike tours

• Most of our packages will include breakfast and dinner at the place of stay

• Should you have any special requirement e.g. vegetarian or food allergies, please discuss this with us in advance, so we can arrange accordingly

• Water bottles are always provided by the backup vehicle during road trips

• Consumption of alcohol is prohibited before and during riding time and at high altitude places

 

MOTORCYCLE DEPOSIT
 

• The motorcycles are insured under Third Party as per legal requirements, but this does NOT cover everything. Accidents involving any humans, animals or vehicles (including our motorcycles) are not covered

• A safety refundable deposit of Rs 15,000 to Rs 20,000 is required as a prerequisite prior to the start of the tour. Damages to the motorcycle are entirely the responsibility of the Rider and should the damages exceed the amount of the safety deposit, OFF TO RIDE reserves the right to claim the costs from the Rider separately. If no damages are incurred your cash deposit will be returned

 

PERSONAL RISK / RESPONSIBILITY

 

• Wearing protective clothing including a helmet, riding jacket with CE certified protectors, gloves and knee guards / pants at all times while riding is compulsory

• You the Rider and / or Pillion are responsible for necessary travel and medical insurance which covers your personal health and belongings
  OFF TO RIDE or its partner cannot be held responsible for any injury or loss

• You should have a travel insurance policy that is sufficient for your personal health / medicinal needs and covers hospitalisation or repatriation

 

CONDUCT

• We reserve the right to remove you from the Tour without notice and refund, should your behaviour in our opinion:

  • Cause annoyance, distress or danger to others in the group or anyone with whom we come in contact during the tour

  • Cause undue damage to motorcycles or places in which we stay

  • Behaves / speaks in a racist manner

WAIVER / RELEASE OF LIABILITY

The Rider / Pillion agree to be responsible for his / her own welfare and assume all of the above including known and unknown risks.

The Rider / Pillion or his/her families in consideration of the permission granted to take the tour agrees to waive, release and forever discharge OFF TO RIDE, its partners and its team from any form of claims, demands and causes of action of any kind, resulting from or arising out of the tour related to the motorcycle, acts of nature, acts of god, or any other cause

 

 

The Rider / Pillion fully understand that riding a motorcycle is an activity that has its own inherent risks, notwithstanding the condition of the motorcycle and that serious injury or death may occur and acknowledges that he / she voluntarily chooses to do so on his / her own.

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